We value your satisfaction and want to ensure that you have a positive shopping experience. This return and refund policy is designed to provide clear guidelines and procedures for returning or exchanging products purchased from our store. By adhering to this policy, we aim to facilitate hassle-free returns while protecting the rights of both our customers and our business.

How to cancel my order? 

We accept free cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is shipped out.

How to return or exchange?

We accept Returns or Exchanges within 30 days of package delivery. To be eligible for a return or exchange, please make sure the product is in its original condition, unwashed, and undamaged. It must also be in the original packaging.(Consumers do not have to pay a restocking fee when they return a product.)

Please note that

1. If you receive the product is not satisfied, you can consult with our customer service to deal with the program
2. Customer service provides the return address.
3. Provide the necessary details such as your order number, product description, photos and reason for the return.
4. Please carefully package the product to prevent any damage during transit and ship it back to our designated return address.
5. If the problem is serious, we may choose to replace the item or issue a refund within a reasonable period of time. In this case, the product may be reserved for the customer's disposal.

Once you receive the refund confirmation from our support team, it may take around 3-5 days to process your refund. Once we issue your refund, it may take time for your fund to appear in your account balance (depending on your financial institution). See the table below for more details.

Please contact our customer support team at macguiregeg@gmail.com to begin the complaint process.